Application
This unit describes the performance outcomes, skills and knowledge required to meet, greet and prepare clients for a range of beauty treatments, hairdressing or barbering services.
This unit applies to assistants who work in beauty, hairdressing or barber salons under close supervision and with guidance from more experienced or senior operators. They use little judgement and follow procedures and instructions specified by the senior who will manage the client service.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Welcome arriving clients. | 1.1.Welcome client promptly, warmly and by name, if known, according to organisational procedures. 1.2.Focus attention completely on the client. 1.3.Advise client of waiting time for commencement of service. 1.4.Make client comfortable and offer beverages and reading material. 1.5.Notify senior operator of client’s arrival. |
2. Prepare clients for senior operators. | 2.1.Show client to relevant service area and ensure client is safely and comfortably seated. 2.2.Advise client that senior operator will consult prior to service. 2.3.Confirm, with senior operator, service to be provided. 2.4.Select and apply clean wraps and towels of suitable size for client and to suit planned service. 2.5.Check client comfort and offer additional beverages and reading material. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
follow organisational procedures for meeting and greeting clients and preparing for them for service over four two hour work periods
across those work periods, cumulatively prepare clients for at least four different treatments or services and consistently follow senior operator instructions.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
overview of the range of treatments and services offered by the salon to prepare clients for each
features and functions of the salon booking system to interpret details of client bookings
organisational procedures for meeting and greeting clients and preparing for service.
Assessment Conditions
Skills must be demonstrated in a personal services environment; this can be:
a beauty, hairdressing or barbering industry workplace or
a simulated beauty, hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.
Assessment must ensure use of:
a senior operator from whom the individual can take instruction
paying clients with different service requirements; these can be:
clients in a beauty, hairdressing or barbering industry workplace, or
clients in a simulated beauty, hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business
sufficient customer traffic to allow for prioritisation of tasks so that customers are serviced effectively in a logical sequence
a client reception area with a reception desk, client booking system and client waiting chairs
beauty treatment, hairdressing or barbering services workstations with one adjustable client services chair per workstation
clean client gowns or wraps
clean client towels
a range of reading materials for clients
tea and coffee making facilities and a range of beverage options for clients
organisational procedures for meeting and greeting clients and preparing for service.
Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:
have at least three years full time employment experience in the beauty, hairdressing or barbering industry where they have applied the skills and knowledge covered in this unit of competency; this cannot include any indentured traineeship or apprenticeship period.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
Skill | Description |
Reading skills to: | interpret organisational procedures for meeting and greeting clients and preparing for service. |
Oral communication skills to: | ask open and closed probe questions and actively listen to clarify and confirm service instructions and check client comfort. |
Sectors
Cross-Sector
Competency Field
Client Services